... finally, Sanity is taking root.
The days of revenue collection with jack booted, self righteous gruff voices terrorising impoverished households are numbered.
Sustainability requires more than initimidating debt collectors perpetuating a reign of psychological terror on the unfortunate.
In economics the Law of Diminishing Returns is relevant.
At some point, an additional unit of say electrical disconnection or a summons with default judgement and warrant of execution will not make the municipality any more sustainable.
Actually, it will start a negative spiral where households that have been humiliated despite their good intent begin to disintegrate.
Unlike private sector retailers, municipalities cannot shut their doors to the citizens within their areas.
The negative spiral will manifest itself in a number of ways, as sure as the sun rises in the morning and sets at night.
Smug debt collectors may be patting themselves on their shoulders for the profit they have made, and given the nature of the work and the type of characters that are drawn to this work, they probably mostly sleep well at night despite the destruction they have achieved.
Others, like the visionary Lucas Holtzhausen of Ladysmith-Emnambithi, see the need to go well beyond the mere sowing of misery ... and rather questing for the more noble effort of discovering the sustainable formula: where municipal service delivery is affordable by the populace, without compromising any of the constitutional rights of the citizens.
Ekurhuleni has taken an excellent step in the right direction ... when municipal service delivery finds its right equilibirum we can dispose of the jackboots and the self righteous gruff voices.